Return & Refund Policy

Effective Date: 01/10/2023

Thank you for shopping with B2BMALL

We want you to be completely satisfied with your purchase. Please review our Return and Exchange Policy, which outlines our procedures and terms for returning or exchanging products.

1. Return Eligibility

• We accept returns for eligible items within 10 days of the date of delivery.
• To be eligible for a return, items must be in unused, unworn, and in the same condition as when received.

• [Specify any items that are not eligible for return, e.g., items on clearance, personalized items, or final sale items].

2. Exchange Eligibility

• Exchanges are accepted for eligible items within [Specify number] days of the date of delivery.
• Items for exchange must be in unused, unworn, and in the same condition as when received.
• [Specify any items that are not eligible for exchange].

3. Return and Exchange Process To initiate a return or exchange:

• Contact our customer support team at Social.b2bmall@gmail.com Authorization (RA) number.
• Complete the RA form provided by our customer support team.
• Package the item(s) securely, including the RA form.
• Ship the item(s) to the address provided with the RA number.

4. Return and Exchange Shipping

• Customers are responsible for the cost of return or exchange shipping, unless the return or exchange is due to our error or a defective product.
• We recommend using a trackable shipping method to ensure that the returned item(s) reach us.

5. Refunds

• Refunds will be issued for eligible returned items in the original form of payment, excluding shipping costs.
• Please allow 5 to 10 business days for refunds to be processed.
• Refunds will not be issued until the returned item(s) are received and inspected.

6. Exchanges

• Exchanged items will be processed and shipped once the returned item(s) are received and inspected.
• If there is a price difference between the original item and the exchanged item, we will either charge or refund the difference accordingly.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team within 1 Day of receiving the product.
• We will provide instructions for returning the item and offer a replacement or refund, including return shipping costs.

8. Changes to Return and Exchange Policy We reserve the right to update or modify our Return and Exchange Policy at any time. Changes will be effective immediately upon posting on the Website.

9. Contact Information If you have any questions or concerns about our Return and Exchange Policy, please contact us at Social.b2bmall@gmail.com